At Glow Heaven, customer satisfaction is our top priority. We take great care in ensuring the quality of every product we deliver. However, if you receive a damaged or defective item, we are here to assist you with a return or exchange.

Eligibility for Return/Exchange:

Returns and exchanges are only accepted in cases where the product is damaged or defective upon delivery.

The request must be made within 3 days of receiving the product.

Delivery charges are non-refundable under all circumstances.

Customer Responsibility:

Customers must mention the reason for their return or exchange request.

A valid invoice/receipt must be provided along with the returned product.

Products must be returned in their original condition and packaging.

How to Return or Exchange:

Please hand over the item directly to the same rider who delivered your parcel.

You will be contacted in advance to coordinate the return pickup.

Refund Process:

Once we receive the returned item and it is inspected, refund requests will be processed within 7 working days.

Refunds will be issued through the same method used for payment or another agreed-upon method.

We kindly ask our customers to follow these guidelines to help us process returns smoothly. Your cooperation is highly appreciated as we continue to serve you with quality and care at Glow Heaven.